Customer Service Articles

Business » Customer Service | By James Stinson @ Tuesday, 22nd January 2008 @ 8:46 PM

Even though call centers are helping developing countries such as the Philippines stay competitive in the global economy, there have been a lot of criticisms directed against call centers in general. Critics say that the work atmosphere of call centers tends to dehumanize the employees. This is because the employees have to work on graveyard shift in servicing clients overseas, particularly in the United States. In this case, call center agents in the Philippines has to stay up from 8 pm to 5am ... more...

Business » Customer Service | By James Stinson @ Sunday, 20th January 2008 @ 1:30 PM

Contact centers do not only use the computer and the telephone in conducting their day-to-day affairs. Rather, they make use different technologies in ensuring that the customers enjoy the best kind of service there is. For example, the computer and the telephone has to be integrated, hence, there should be a program handling that. In addition, the options available when a customer calls a number have to be programmed through the interactive voice response system. These technologies make ... more...

Business » Customer Service | By James Stinson @ Saturday, 19th January 2008 @ 5:23 PM

The level of technology is not the main criteria for assessing the effectiveness of a companys customer service. True, there may be more avenues for customers to contact the company through modern technology. Yet, in the end, the technology available, the brand, the advertising campaigns and even the feisty salespersons do not matter the bottom line is that the problems of the customer should be solved. There are a number of benefits that technology has offered to business all over the ... more...

Business » Customer Service | By Catherine Harvey @ Tuesday, 8th January 2008 @ 10:43 PM

Take a look at the auction list for Christies in London and you will find it littered with antique furniture and fine art sales. Furniture dating back to Louis XV, made from the finest materials and expecting to carry price tags running into hundreds of thousands of pounds are on sale. Their most recent fine art auction saw the sale of an Old Master with an estimated value of 6 pounds million. Wealthy people are well aware that antiques just do not lose value and are an excellent investme... more...

Business » Customer Service | By Jonathon Hardcastle @ Tuesday, 8th January 2008 @ 10:42 PM

If you're managing a real estate project, you're going to have a job on your hands. Project management is always a difficult task to keep on top of and it can become quite complicated at times, especially with a number of different components to bring together. However, with a logical and persistent approach, combined with effective and careful planning, project management needn't be too much of a headache. The first thing you need to think about is planning your project.... more...

Business » Customer Service | By Tony Jacowski @ Thursday, 3rd January 2008 @ 10:44 PM

Analyzing Customer Needs And Expectations Six Sigma utilizes a customer centric approach for understanding the basic needs of the target audience. Understanding customer needs may seem to be an easy task, but in reality it is quite difficult because it calls for quantifying vague customer needs such as "better quality", "low price" and others into measurable terms. Six Sigma helps in proper assessment of customer needs because it is based on a data driven approach and make... more...

Business » Customer Service | By silvana clark @ Wednesday, 26th December 2007 @ 3:21 PM

What makes for outstanding customer service in your business? Follow some of these alphabetical tips to provide high quality service, along with a dash of fun for customers. A: Anticipate: Plan ahead for possible sangs.Do you need extra staff on a busy weekend? Is rain predicted the night of your outdoor luau? Will you have enough merchandise for the upcoming sale? Anticipating problems saves you headaches later on. B: Balance: Maintain a balance between your personal and professi... more...

Business » Customer Service | By Obinna Heche @ Friday, 16th November 2007 @ 10:51 PM

One of the most popular ways for online businesses to profit these days is through paid subscriptions. When you first begin, it may be difficult to even get people to visit your website but as you grow and expand, paid memberships could be just the thing to supplement your income. However, convincing people to pay to see your website does carry its own challenges. First of all, when you set out, you probably will not be able to offer a ton of products or services but as you grow you wil... more...

Business » Customer Service | By Obinna Heche @ Friday, 16th November 2007 @ 8:24 PM

Many major companies offer next day mail and package delivery but for those businesses or individuals who have the occasional need for same day delivery may be out of luck. Depending on the community in which you live and the number of businesses, there may be a need for same day services that can allow you to being an overnight business. How far and at what times is same day service going to be feasible will be a determining factor and the type of items being delivered will depend on the availa... more...

Business » Customer Service | By Jonathon Hardcastle @ Thursday, 15th November 2007 @ 11:41 PM

You know those instances when you head to the grocery store to buy a specific number of things but instead end up spending a lot more than you expected on things that you had no plans of getting? It happens to everybody. We go to the supermarket, believing that we will only be spending amount of dollars and then, before you know, we are picking up all sorts of small items from the shelves. The things we need to buy are clear in our heads, but we end up stuffing our carts with all sorts o... more...

Business » Customer Service | By Ajeet Khurana @ Monday, 12th November 2007 @ 6:33 PM

Keeping customers happy should be the aim of most businesses. A brand name is no longer enough to help an organization build its client base. The concept of brand loyalty is almost passe nowadays. Customers today have no issues in shifting from one service or brand to another. However, if a person is given great customer service, she/he might not even want to switch loyalties. Every customer wants the royal treatment. Most organizations have realized this and make sure that their customer servic... more...

Business » Customer Service | By Shaun Parker @ Sunday, 11th November 2007 @ 12:45 AM

Mystery shopping is not a new phenomenon it actually started its life in America in the 1930s as a way to test the integrity of financial services staff. So how mystery shopping changed over the last 70 years? For many, mystery shopping is still perceived as a low-tech process conducted by part-time staff with little or no training, the reality may surprise you! A mystery shopping programme prepared and managed by a professional company, involves using highly trained assessors posing as ... more...

Business » Customer Service | By James Stinson @ Friday, 9th November 2007 @ 11:24 PM

Undeniably, outsourcing professional jobs from Western countries to other parts of the globe is by far, the biggest phenomenon that the business world has seen these last twenty years. The rapid development of the technology behind communication has helped make outsourcing expand exponentially. But what paved the way for this so-called business maneuver to take hold among many of its present practitioners? How is this business practice faring today? What will this phenomenon bring the global mar... more...

Business » Customer Service | By Robert Howard @ Tuesday, 6th November 2007 @ 10:34 PM

As an American consumer, chances are that you have been offended in some way by a company this year. It hasn't always been that way. Before the current era of mass-everything, there was a real connection between proprietor and customer: a connection that continues to be the envy of most businesses today. Let me take you back to a time when the customer and business had a real - not artificial - relationship. THOSE WERE THE DAYS "Jim was spending a typical fall Satur... more...

Business » Customer Service | By Gary Jezorski @ Tuesday, 6th November 2007 @ 9:10 PM

Helpdesk software plays an important role in managing your customer base and takes a huge load off your customer support function. A helpdesk, as you might know, is an IT-based resource that provides assistance and information in troubleshooting problems that your customers may face while using your products. Larger companies even have additional in-house help desk to provide a similar type of service to their employees. In large IT corporations, the helpdesk is often a mandatory part of... more...

Business » Customer Service | By Gary Jezorski @ Tuesday, 6th November 2007 @ 8:22 PM

You may already have a flourishing online business, but in case you believe that further progress is being curtailed due to the ever-increasing number of customer support requests, it's recommended that you opt for a ticket management system as soon as possible. Installing a ticket management system will help you a lot because it will automate all of your vital business tasks such as replying to customer generated queries and complaints. It will also be a great help to your customers becaus... more...

Business » Customer Service | By Gary Jezorski @ Tuesday, 6th November 2007 @ 8:21 PM

It should be remembered that Customer Relationship Management (CRM) is suitable for any business, no matter whether the business is big or small.Actually, considering what the CRM software offers, it makes it a perfect tool for a small business. The reason for this is pretty simple. The CRM software is very cost efficient and at the same time, the software emphasizes on the aspect of time management that is very much needed in a small business. Besides, if the customer is satisfied with ... more...

Business » Customer Service | By Gary Jezorski @ Tuesday, 6th November 2007 @ 8:18 PM

If your customers visit your website and buy your products or avail any of your services offered, but are unable to contact you so that can get their problems solved often faced by using your product or service, your sales are likely to go down. That's because, if the customers like something about your product, they will market it for you by word of mouth but at the same time, if they don't like your product, they will still talk about it warning people about the disadvantages... more...

Business » Customer Service | By Helmut Flasch @ Monday, 5th November 2007 @ 6:01 AM

I have been a sales person of some form or another. Whether it was selling mom the idea of a sleepover, or that pretty girl to go out with me or the job interview I was on or the dish I gracefully convinced the hotel guest to order for himself while I was the waiter or for 300 people while a manager in one of the largest and best hotels in the world. I have done selling in about 10 countries. In fact in many cases when you are buying, you really are selling. Sure, loo... more...

Business » Customer Service | By Gary Jezorski @ Thursday, 1st November 2007 @ 3:57 PM

It is quite prominent in many organizations to have a well-established customer support. A customer support is very essential for the smooth functioning of an organization, especially when it comes to handling customer queries. It is obvious that when a customer buys and uses your product or service, there is a possibility that he will be confused relating to some aspect of the product or the service. This confusion may arise due to some simple problem or some technical problem that a customer i... more...