Training Articles

Business » Communication » Training | By Amy Nutt @ Monday, 18th June 2007 @ 6:46 PM

Canadians are increasingly part of a global world. Canada itself is a fascinating mix of different cultures and ethnic backgrounds. This diversity brings a richness that offers opportunities for both occupational and personal growth. It also brings substantial challenges, particularly as it relates to communication. Everything changes when you work with someone from a different culture: how you say hello, what is appropriate to talk about, how you shake hands, how you give or take an order, what... more...

Business » Communication » Training | By Randy Gilbert @ Tuesday, 5th June 2007 @ 12:06 PM

Advances in technology and cultural responses to it mean that more people want to work from home and more companies want to outsource. Here are just a few examples of opportunities for companies in taking advantage of virtual workers: reduced overhead costs, higher quality workers not available locally, often higher productivity per hour. Opportunities for the telecommuter: comfortable work setting, more flexible schedule, less watercooler distractions, and no travel time or stre... more...

Business » Communication » Training | By Gordon Lee @ Wednesday, 23rd May 2007 @ 2:25 AM

Most people are reactive in their nature, which means that they travel along blindly in life with no specific goals and roam around in any old direction that life takes them. Reactive people are often suddenly distracted by the latest things and are drawn like a moth to a flame to them, until the next biggest distraction comes along that is. There is nothing really wrong with living your life this way, unless your aim in life is to do more than just jump from distraction to distraction a... more...

Business » Communication » Training | By Richard Reichmann @ Wednesday, 25th April 2007 @ 11:40 AM

As with any other new product or service, people are skeptical about trying them. They want to wait until more people they actually know personally have tried a particular device and can give them some information. The same is true of businesses, especially small businesses that do not have the funds to take huge risks. As a result, it has taken many years of research and development for the concept of the Teleseminar to really catch on. Of course, it also required the cooperatio... more...

Business » Communication » Training | By Glen Hopkins @ Monday, 5th March 2007 @ 9:49 PM

Have you ever noticed that children are constantly asking one question: "Why?" They want a reason for everything. And here's a little secret: we never grow out of the need to know why. Studies have shown that you can double the likelihood that a person will buy from you if you give them a reason why. Interestingly, these studies also show that even silly or invalid reasons will increase your response rate. Ultimately, however, the more valid and believable your ... more...

Business » Communication » Training | By Melissa Vokoun @ Friday, 2nd March 2007 @ 9:20 AM

When you are trying to grow your business during those first few years, the ability to turn prospects into customers and to keep customers satisfied with your products and services is MISSION CRITICAL. However, some entreprenurs and small business owners may have a common misconception thinking their inside sales professionals and the customer service staffs also possess the same abilities and desires in keeping the business running and growing Every sales trainer has heard the: ... more...

Business » Communication » Training | By Rich Talbot @ Thursday, 8th February 2007 @ 8:24 PM

The majority of office employees use software applications from the Microsoft Office suite. Although they use such programs as Excel, Word and PowerPoint regularly it is common to find that they will have undertaken no formal training in their use. Due to the differing nature of each individual business, the way in which these applications are used may have become very company specific. An increasing number of training companies offer consultancy services in addition to training courses b... more...

Business » Communication » Training | By Gordon Lee @ Sunday, 3rd December 2006 @ 7:48 PM

Most people are reactive in their nature, which means that they travel along blindly in life with no specific goals and roam around in any old direction that life takes them. Reactive people are often suddenly distracted by the latest things and are drawn like a moth to a flame to them, until the next biggest distraction comes along that is. There is nothing really wrong with living your life this way, unless your aim in life is to do more than just jump from distraction to distraction a... more...

Business » Communication » Training | By Pj Germain @ Wednesday, 15th November 2006 @ 8:31 PM

There are twelve blocks to listening. You will find that some are old favorites that you use over and over. Others are held in reserve for certain types of people or situations. Everyone uses listening blocks, so you should not worry if a lot of blocks are familiar. This is an opportunity to become more aware of your blocks at the time you actually use them. 1. Comparing Comparing makes it hard to listen because you are always trying to assess who is smarter, more competent, and more e... more...

Business » Communication » Training | By Scott Smith @ Tuesday, 11th July 2006 @ 12:41 AM

Your Web site has a single motive: To 'ignite' your visitors to take action. This prime motive is behind every element of your Web site design and content. Start with the idea that you have one chance to reach your customers. They will not return to your site unless you make it worth their while, and they will never buy unless you encourage, or force, or ask them (very!) politely to buy. This will impact the 5 prime elements working together in any excellent Web site - th... more...

Business » Communication » Training | By Ray La Foy @ Thursday, 29th June 2006 @ 6:42 AM

A lot of businesses find themselves faced with some serious issues when it comes to training. Hiring a single training manager or even a team of trainers isn’t always cost effective, but there are ways to still provide great training without having to add extra personnel. There are even ways to get expert instruction without actually having to hire an expert. Smart business turn to training videos to assist in the process. Whether custom created for a company or standard industry videos, this ty... more...

Business » Communication » Training | By Kimberly King @ Friday, 23rd June 2006 @ 3:38 AM

"What You Tolerate Becomes Your Standards." This is a critical management philosophy that will assist you in driving high performance. When your employees are not performing, here are the steps to take to analyze why that performance is lower than the standard and suggestions for imbedding this philosophy into your organization’s culture. 1. Do you have clearly defined standards? When employees are not performing, the first place to look is to your definition of what you would l... more...

Business » Communication » Training | By Patricia Brucoli @ Wednesday, 19th April 2006 @ 8:04 AM

If you are new to Internet Marketing (IM), or learning any new application, for that matter, it is of great advantage to invest some time and start a list of acronyms and other mysteries of the ‘English’ language. Then find out what they mean and update and sort that list alphabetically, so you can refer to it. This is no exercise in futility such as is the case if you are trying to understand a process and keep glossing over those words that don’t mean anything to you yet. It would be so... more...

Business » Communication » Training | By Ryan Yee @ Tuesday, 21st March 2006 @ 11:04 PM

If you're responsible for coming up with fast, interesting, and effective training for your company, here are some truly creative ways to spice things up. And surprise...they're CHEAP! DEVELOP A POWERPOINT PRESENTATION INTEGRATING DIGITAL AUDIOCLIPS. Wow! Microsoft PowerPoint has really come a long way. Originally designed to support presentations and speeches, PowerPoint is a nifty tool for non-techies who want to create self-directed learning modules. <... more...

Business » Communication » Training | By Duane Sparks @ Saturday, 28th January 2006 @ 3:17 AM

"Your price is too high." "We're loyal to our current supplier." "I prefer your competitor's product." Classic objections such as those are very hard to overcome when they pop up near the end of your sales call after you have presented your company and your product, and after you have expended most of your sales ammunition. But objections are far easier to handle if you uncover them earlier in the process. An objection is the customer's res... more...

Business » Communication » Training | By John Neyman, Jr. @ Wednesday, 25th January 2006 @ 3:47 AM

Who couldn’t use some great ad copy tips once in awhile?! Here are secrets shared by ad pros to use in your promotions online and off. 1. DIGITAL IMAGES – Add images with your ad copy. Rule of thumb here is NOT “the more the merrier.” So choose one or two of your best images. Don’t have a camera or not great with it yet? Don’t worry. Surf the Internet or check software packages for images that grant you permission for use. Simply type “free images to use” into your favorite search engine... more...

Business » Communication » Training | By Robin Chandler @ Wednesday, 25th January 2006 @ 12:41 AM

There are increasingly two schools of thought (we're sure there are probably 2002): one for and one against Appraisals. And in both, the bottom line still is that they will cost your company money if not handled well. As we know, in vast numbers of cases they aren't. Although the appraisal format may be key, the best procedures in the world won't really be effective if the person running the appraisal isn't handling it efficiently, professionally and with long-term car... more...

Business » Communication » Training | By Robin Chandler @ Wednesday, 25th January 2006 @ 12:08 AM

People development has long been recognised as a primary need for any growing and developing organisation. However there seems to be little agreement as to what people development really is. What tends to happen is that companies, once they do decide that something is needed (through annual appraisals, personal development reviews, performance management reviews, change programmes, etc), put out a call for training, without really understanding the difference between it and development. T... more...

Business » Communication » Training | By Robin Chandler @

Good Communication Skills are essential Being an effective communicator takes real skill. Communication skills have to be developed, honed and added to on an on-going basis. They are the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be. To be effective in business, you have to communicate well. To be a good manager, you have to communicate exceptionally well. Here we look at basic communication dy... more...

Business » Communication » Training | By John Neyman, Jr. @

Over 214 million dollars were spent on the internet last year to find meaningful relationships. People all over the globe are looking for happy and fulfilling relationships. Yet, obviously most are not finding it. Why? What is wrong? The problem is in the goal or objective. People are driven to find happiness. They will do just about anything to try and get it. Yet, they don’t find it. Herein is the problem, happiness is always a by product of something. Happiness is not something you c... more...