Communication Articles

Business » Communication | By Hans Hasselfors @ Tuesday, 29th August 2006 @ 12:26 AM

I recently started a home based business. As a result of this business I am telephoning people across the United States. I cannot believe the messages that people leave on their answering machine. I know that everyone has their own personality and ways of expressing themselves, but using an answering machine to do this does not leave a great first impression. As I have been making my telephone calls I have encountered all sorts of messages. Some people have the standard computer voice say... more...

Business » Communication | By Joshua Poyoh @ Monday, 28th August 2006 @ 9:57 AM

Getting toll free 1 800 numbers can be beneficial to your business. It can make a great difference depending on what kind of business you own. If you own a restaurant, or a coffee shop, you will not need a 1 800 number because local customers can call you toll free anyway. Not many people would call you from another state or another country. But if you own a business that does international shipping, or provides communication services, a 1 800 number is definitely essential. There are ma... more...

Business » Communication | By David Gass @ Monday, 28th August 2006 @ 4:54 AM

Handling inbound calls is integral to maintaining the relationship with the customer and building your reputation for customer service. It is also a good opportunity to build upon the existing relationship and refer new products or upgrades. It is a good time to suggest products or services to them because clients are usually calling because they have a need. Most of the time the customer is calling with a question or seeking a solution. It is very important for the business relationship to be ... more...

Business » Communication | By Peter Bennett @ Monday, 28th August 2006 @ 3:08 AM

There are several different types of interpreting. Simultaneous interpreting is the one which most people are familiar with if they have seen interpreters in use at large conferences such as those held by the United Nations. One person speaks and many listen through headphones. Simultaneous interpreters sit in a sound-proof booth and interpret in real-time. Simultaneous interpreting is highly skilled work requiring many years of experience and subject matter expertise. To be succes... more...

Business » Communication | By Sammy Chim @ Sunday, 27th August 2006 @ 5:58 AM

In an era where customer expectations and satisfaction contributes heavily towards company success, customers should be able to speak to a friendly representative from your business quickly and efficiently. A Telephone Answering Service allows your customers to reach your company when you or your staff are unable to answer calls. They usually consist of a team of dedicated agents who will answer your incoming calls and provide the caller with the information they are looking for. Apart fr... more...

Business » Communication | By Alex Rider @ Thursday, 24th August 2006 @ 1:40 PM

Having been immensley popular, the emergence of VoIP has proved to be a great new communication tool with many advantages over traditional phone calling. The rapid expansion of this new technology has also inevitably led to various associated problems, some of which have been answered here! How does VoIP work? Computers take samples of sounds via microphones at a very high rate (8,000 times per second or more). These recorded samples are not stored locally, but are sent over the ne... more...

Business » Communication | By Peter Bennett @ Wednesday, 9th August 2006 @ 6:41 AM

Kadin Hastaliklari Ltd, the Turkish import/export medical devise company has suffered in the past as a result of poor translations. A few years ago the company attempted to import from the Czech Republic but had trouble reaching anyone through the details listed on the Czech company's web site. With no contacts in the Czech Republic and no knowledge of the language, it was impossible to know whether the company even existed. Meral Goksel, a sales manager for Kadin Hasta... more...

Business » Communication | By David Gass @ Tuesday, 8th August 2006 @ 7:09 PM

Imagine a situation when due to certain sudden external reasons you need to double your company's output immediately. However, your managers are just not able to get the requisite work from the workers. The employees are not willing to put in any extra effort for the management or company for that matter and are more than satisfied in their present working situations. The result is monetary loss and damage to your reputation. The key issue here is lack of communication between employ... more...

Business » Communication | By annalaura brown @ Monday, 7th August 2006 @ 7:04 PM

Do you get nervous when someone asks you to give a presentation or when you feel like you need or have to give one? The following are some ideas which have worked for me to help reduce the stress and to make my presentations much more effective. 1. Have a plan for your presentation. This may sound like the obvious, but it is an absolutely necessary and often overlooked step. Now exactly what you are going to cover and when, how you are going to present your materials, as well as any plans... more...

Business » Communication | By Robert Bibb @ Sunday, 6th August 2006 @ 3:13 AM

Speech recognition technology is important for anyone with arthritis. Arthritis affects all ages and occupations, but is especially devastating for anyone who types and communicates through using a keyboard on the internet or office network. There are few options for someone who works in an office if they cannot type information into a keyboard except for speech recognition devices. Even though claiming disability looks attractive, the reality of actually exploring the possibilities of expensive... more...

Business » Communication | By Trevor Mulholland @ Saturday, 5th August 2006 @ 2:38 AM

Don't know how to make a conference call? No worries - for the most part, conference calls are easy to work out. And once you've done it, it's almost muscle memory; you need not worry about botching the job the next time you have to set one up. Different call providers might have different routines for logging into their conference service, but the procedure is essentially the same. Once you've selected a carrier, ask them directly for instructions. Your provider ought... more...

Business » Communication | By Trevor Mulholland @ Friday, 28th July 2006 @ 3:07 AM

If you want to find the best conference call provider to suit your needs, you have to know how to do some research. Online is of course a good place to start. Look for a viable conference call provider online, because chances are this outfit will also use the Internet to route and market its product. Providers of VoIP - or voice over Internet protocol - are often sought for their conferencing software. VoIP technology offers a much cheaper alternative to traditional phone conferencing, wh... more...

Business » Communication | By Trevor Mulholland @ Thursday, 27th July 2006 @ 11:20 PM

Advancements in technology -- on the Internet, in particular -- have made vital corporate tasks like brainstorming, coordinating on updates, and meeting with investors and other VIPs, vastly easier. Sometimes you'll need to set up a meeting between your on-the-go investors, your busy CEOs, and your important bureau managers... who are incidentally located in different parts of the world. And what better way to accomplish this rigorous task, than to go for online web conferencing? Onl... more...

Business » Communication | By Trevor Mulholland @ Thursday, 27th July 2006 @ 10:08 PM

Technology truly is a wondrous thing. In the old days, you need to walk on water to coordinate an important corporate meeting that will have to take place between investors in different time zones. Frequently, people had to spend thousands of dollars just to fly in for a two-hour stock briefing. Now, they can attend conferences in the privacy of their own homes, and the absolute comfort of their private studies. The Internet has made things easy; as a coordinator in this new and more convenient ... more...

Business » Communication | By Trevor Mulholland @ Thursday, 27th July 2006 @ 10:06 PM

When making conference calls, it's important to make sure first of all that everyone is seeing eye to eye on the technology that's going to be used. Sometimes, more traditional investors and older corporate managers may have a problem with appreciating new technology, so when using high-tech conferencing software, you may find yourself using the audio conference call features most frequently. Remember back when teleconferencing was still new and corporate entities were still adj... more...

Business » Communication | By Don Resh @ Wednesday, 26th July 2006 @ 1:42 PM

Believe it or not, your message is not being delivered. If you send emails to your customers, I have some bad news for you. Not all of your emails are making it to your intended recipients. Between ISP spam filters, spam-blocking email servers, spam-killing email software, and email-content-filtering everywhere in between, the odds are high that your messages just are not getting past all of these roadblocks. Recent studies show that opt-in subscriptions are erroneously spam blocked at r... more...

Business » Communication | By Clare Evans @ Saturday, 22nd July 2006 @ 3:51 AM

For me, communication is important to many things in life. Particularly in the relationships we have with the people around us at work and at home. How often do we misinterpret what's been said or done, just because we don't know how to communicate properly? Making assumptions based on our own, perhaps narrow perspective and not taking into account what other people might be feeling or thinking. How to communicate is something we learn early on in life and if we don... more...

Business » Communication | By Tristan Loo @ Tuesday, 18th July 2006 @ 9:58 PM

The word empathy came to us from the German word of einfuhlung, which means "feeling into." Empathy is having the ability to understand another person and their emotions in pretty much the same way as that person sees themselves. Empathy is a major component of Emotional Intelligence and it is a primary contributor for healthy relationships and communication. Empathy should not be confused with sympathy, however, because empathy involves understanding the other person's views and... more...

Business » Communication | By Mark Silver @ Tuesday, 18th July 2006 @ 2:09 PM

Your customer just enjoyed the heck out of your product or service. Now, it's a week later and you want to follow up- is it still working? Are they still getting value? A Heart of Money participant asked this question recently: "How do I follow up with someone like that? I'm worried that they'll think I'm pressuring them to spend more money with me." Sound familiar? Part of the problem is that she actually did have mixed intentions. She had an intention ... more...

Business » Communication | By NamSing Then @ Friday, 14th July 2006 @ 6:29 PM

The business letters help communicate with business acquaintances just like the other popular mode of communication but with a major difference. Business letters go down in a transaction, as having evidenced whatever matter of relevance, being communicated. But on a normal business day, a business letter puts on record facts and figures which can be referred later unlike what telecommunication does. The Basics of Writing an Effective Business Letter To get to the basics, you must under... more...