Communication Articles

Business » Communication | By Pj Germain @ Tuesday, 5th December 2006 @ 10:42 AM

What is a time waster? A time waster is anything that decreases your productivity and your effectiveness. Usually, a time waster causes a shift in attention away from your No. 1 priorities. Many time wasters are a form of interruption. 3 Major Categories of Time Wasters: Time Waster No. 1: Lack of Planning Those who think they are too busy to plan will always waste more time managing by crisis. Even on calm days, their energies will be scattered and, if they achieve their No. 1 pr... more...

Business » Communication | By Pj Germain @ Monday, 4th December 2006 @ 7:20 PM

You may not have thought of it this way, but the telephone is just another sales counter. The customer at the other end of the phone is just like the customer at the counter, with one big exception: The customer cannot see you! This means you have to work harder to project a pleasant and professional image. Of course, the customer can not see you smile. But believe it or not, they can hear it in your voice. And use the customer name as much as possible. It is surprising how much rapport y... more...

Business » Communication | By Regina Maniam @ Monday, 4th December 2006 @ 1:07 PM

How many times did you wish that you could communicate with confidence when having to get across a "tough message" to a person reporting to you? Or to communicate boldly with your boss or project manager? Depending on the situation, all of us at one time or another want to be able to confidently communicate tough messages to some one else. This is not always easy. Not so much the content of the message but how to communicate effectively. First step is to establish that what you wa... more...

Business » Communication | By Kira Wagner @ Monday, 4th December 2006 @ 9:47 AM

Whether you're in business for yourself, part of a company, or trying to communicate with your family and friends, one of the key components to communication are the words you use. While the tone and packaging play a part in the effectiveness of the message - your words go a long way in opening or closing doors. Here are seven words that have the highest probability in closing the doors and how you can choose differently. Each of these words has the potential to immediately cr... more...

Business » Communication | By Pj Germain @ Monday, 4th December 2006 @ 9:33 AM

A valuable negotiation skill for both business and personal worlds is the ability to adequately apologize. We all make mistakes; yet effective, sincere apologies are becoming too uncommon. Two events in recent years focused my attention on the art of the apology: in Forrest Gump, the character played by Tom Hanks, who was quick to apologize to the Black Panthers, saying: Sorry. I messed up your party. His apologies were quick, genuine, and refreshing. Likewise, Treasury Secretary Robert A... more...

Business » Communication | By Pj Germain @ Monday, 4th December 2006 @ 8:39 AM

It may be a truism that during times of crisis or adversity, it is especially hard to have a positive attitude. But that simply underscores the fact that a positive attitude is a cornerstone of living. It is the number-one quality that many of us strive to cultivate personally, as well as seek in others we enjoy working and associating with. Listed below are seven simple but proven tactics that business author and consultant Barry Farber offers for gaining and keeping a positive attitude: more...

Business » Communication | By Pj Germain @ Sunday, 3rd December 2006 @ 11:48 PM

Customer perception is an important component of our relationship with our customers. Given that 90% plus of our orders at some point involve the phone, how we handle the telephone is essential to creating a perception for our customer that aligns with the company mission of service. The following is a great way of handling the phone. 1. The greeting is: Good Morning/Afternoon this is Joshua with (your company name). How may I help you? 2. Always ask and receive a response from peo... more...

Business » Communication | By Laurie Weiss @ Saturday, 2nd December 2006 @ 10:50 PM

You may struggle when it's time to say something sensitive or potentially upsetting to someone you work with. However, sometimes it is necessary to discuss things that must be changed in order for the relationship to continue on a positive note. Here are nine steps you can use to help you communicate this important information without losing friends and without getting fired. 1. Know your objective for this conversation. What you want to happen when the conversation ends?... more...

Business » Communication | By Anthony Samuel @ Friday, 1st December 2006 @ 11:47 PM

Weblogs or Blogs are interactive dynamic communication tools, in the online world. Whatever a blogger posts is published instantly. Blogs can be updated whenever you want and as often as you want. Blogs are distinct from other types of online writing in that they follow an informal style in their expression. Anyone can keep a blog. Earlier, blogs were not taken very seriously and were considered of not much use, but now they are a force to reckon with, considering the different ways in which the... more...

Business » Communication | By Laurie Weiss @ Thursday, 30th November 2006 @ 5:00 AM

Dialogue is a different kind of conversation. It's a way of exploring and understanding information and ideas. When practiced, it draws on and uses the wisdom of everyone involved. It is easier to create an argument than it is to create a dialogue. You do this when you have a different opinion than someone else about how to solve a problem, and you act as if there is one correct answer and your task is find it. As long as you believe that a single correct course of action ... more...

Business » Communication | By Mark Burdett @ Wednesday, 29th November 2006 @ 2:34 PM

What is the most important thing about schools and the education system? There are likely to be many different answers to this question depending on whether you are a parent, a teacher, a school governor or indeed a pupil. There is one thing that virtually everyone will agree on though and that is making sure our schools and nurseries are safe environments. So with safety perhaps the major issue with modern schools what steps can schools take to make sure their school is as safe as possi... more...

Business » Communication | By Larry Bregman @ Sunday, 12th November 2006 @ 5:20 PM

Whether your business is a work at home Internet business or staffs several hundred in a downtown skyscraper you're going to be online to succeed, and you're going to have to come up with a good business name and a good domain name. Here are some things to avoid in naming your work at home online business prior to setting up your Internet site. The first mistake many new work at home online business owners make is to ask too many people for input. They tend to ask family and f... more...

Business » Communication | By Randy Siegel @ Friday, 10th November 2006 @ 10:18 PM

The roar of applause jarred Paul back into the stark reality of the high school gym. For the past twenty-five minutes, Paul had talked to 250 young people about the dangers of drinking and driving, his audience riveted to every word. As Paul shared his story of drinking, driving, and maiming a bicyclist three years ago, the words seemed to tumble effortlessly out of his mouth, surprising even Paul at their eloquence. As Kathy reviewed her qualifications, she felt a wave of empathy rush ... more...

Business » Communication | By Mark Shead @ Friday, 10th November 2006 @ 6:54 PM

The best leaders I've worked with are the ones that know when they should wait and when they should respond immediately. Mature leaders know that some problems go away if ignored for a while. They also know that there are very few times where putting off sending a scathing email or administering a harsh verbal rebuke will give you cause for regret. However, it is pretty frequent that haste to respond to a laden situation will make you wish you had taken more time to think. There are ... more...

Business » Communication | By Laurie Weiss @ Wednesday, 8th November 2006 @ 12:41 AM

If you are going to help people resolve conflict, you should be aware of potential pitfalls that can undermine the entire process. The most dangerous pitfall is that your clients may expect you to single-handedly design and implement a solution that will fix everything. The next most dangerous pitfall is for you to try to meet those expectations. Successful conflict intervention professionals do not "fix" things for their clients. Instead, they lead clients through the... more...

Business » Communication | By Scott White @ Tuesday, 7th November 2006 @ 8:15 PM

There is a lot of buzz about VoIP Internet phone service. On the consumer side everyone is getting a lot of exposure to Vonage commercials as well as triple play offers from Cable Companies. From a technology standpoint, VoIP is now much more mature than in its nascent days when Internet telephony meant a scratchy voice conversation over two computers. Whereas VoIP has been used by Telcos to carry voice traffic over long portions of their networks for years, it is now positioned to become the s... more...

Business » Communication | By James Lowe @ Monday, 6th November 2006 @ 4:27 AM

When starting your home based business did you make the major mistake of hiring a family member to work with you? Rarely this will work out well, but the barren truth is that it seldom is the right thing to do. Did you have or make a written agreement about what their duties are and the consequences if they are not done? Can you impose consequences on a family member and still keep their familial love? Do not count on it no matter what or how enthusiastically they say it. This seld... more...

Business » Communication | By John Khu @ Monday, 6th November 2006 @ 2:39 AM

Emails have already replaced the conventional letters in many parts of the world. If you are a marketer or a professional dealing with online clients, you already know the need to streamline your communication. At times, your inbox can jeopardize your time management. Important functions in a day can go haywire by spending a lot of time with the emails. Nobody can avoid emails completely. It is here to stay. So the only option to overcome the daily deluge of emails is by streamlining you... more...

Business » Communication | By John Abate @ Sunday, 5th November 2006 @ 11:46 PM

Have you ever wondered what exactly is up with Communication? This informative report can give you an insight into everything you've ever wanted to know about Communication. "A Piece of Blarney Stone" 10 ways to empower your communication The Blarney Stone is a historical stone, or actually part of the Blarney Castle in Ireland where it was believed that kissing the stone can grant you the gift of gab. Yeah, it seems strange in this day and age, but who are we to ques... more...

Business » Communication | By David Little @ Sunday, 5th November 2006 @ 2:23 AM

Frequent hotel guests are becoming more familiar with the growing presence of digital signs in lobbies, near hotel restaurants and bars and even outside meeting rooms. That's not too surprising. A recent forecast from market researcher iSuppli Corp. indicated the indoor-venue market for digital signs, which includes hotels, will reach 683,000 units this year and increase at a 26 percent compounded annual growth rate to 1.7 million units in 2010. According iSuppli, a good deal... more...