Green Belt six sigma training certification
By Richard Mark
Both Lean and Six Sigma take a strongly quantitative approach to reducing inefficiency,
waste, defects and variability in important processes. Lean attempts to make lead
times and delivery times more predictable by reducing the delays that occur between
production activities in a manufacturing process (or service delivery activities in a
service process). Six Sigma targets variations in defect rates in order to ensure reliable,
consistent, predictable service and delivery performance.
The combination of Lean and Six Sigma promises astounding improvements in customer
satisfaction, revenues, cost reduction and other important performance dimensions.
Customer focus This entails listening to what the customer wants, translating
what the customer says into action steps, identifying “critical to quality” (CTQ) elements
and defining failures to deliver CTQ as defects that must be solved.
• Financial performance Before there was Six Sigma, there was Total Quality
Management (TQM), which exhorted believers to pursue quality with the fervor of
a revival preacher. TQM was a moral commitment. Six Sigma is nothing of the kind.
Six Sigma is all about financial results. Six Sigma Black and Green Belt leaders
must add between a quarter of a million and one million dollars to the bottom line
each year.
• Engaged management Engagement means more than lip service. Managers, even
the most senior, must take an active role in Six Sigma.
• Commitment of time and manpower Companies must commit between 1% and 3%
of their workforce to Six Sigma. Champions and Black Belts are full time Six Sigma
professionals, chosen precisely because they are the company’s future leaders.
• Teams organized to achieve results Six Sigma champions start by focusing on
the financial performance goals delineated by the CEO. They translate these goals
into operational terms, turn the details over to highly trained Six Sigma “Black
Belts” and pursue the achievement of these goals as leaders of organized teams.
The Six Sigma approach mobilizes every level of the corporation to deliver process
improvement results.
About the author
Richard Mark, Master Six Sigma Black Belt
http://www.greenbelt6sigma.com from http://www.FreeArticlesAndContent.com
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